Under the general direction of the Payroll Supervisor and/or Team Lead, the HRO Payroll processor coordinates and performs a variety of responsibilities necessary to support the payroll process for assigned client(s), could be multiple clients. The primary focus istimely and accurate processing and delivery of wages, while maintaining and completing the needed, research, cutoffs and deadlines. As the primary contact for their assigned clients, communication is a must, both written and verbal skills are required to efficiently interact with not only their assigned clients, but other functional areas, i.e., benefits, PST, tax, etc. Processing of both regular payrolls and off cycles are expected, in addition, they will be responsible for researching client and/or employee questions regarding pay checks and answering questions related to payroll.
The Payroll Processor is expected to function with general guidance or direction in accordance with ISSVC policies and procedures, relying on the management team as well as the payroll senior team for support.
Essential Functions
· Provides customer service to all clients, processes regular and supplemental payrolls with accuracy and timely responsestoinquiries regarding the tasks associated withthe payroll processing a professional manner.
· Research and investigate payroll issues per client specifications and keeps leadership updated.
· Ability to communicate with management, clients, and internal departments information that may be technical, complex, or sensitive in nature.
· Has a clear understanding of all aspects of the department and clients’ expectations.
· Ability to work independently with detailed instruction on general work assignments.
· Researches and analyzes customer information to determine root cause of errors and maintains strong, long-standing relationship with client.
· Supports external and internal clients. Contacts may be live, e-mail, fax or webex.
· Accountable to maintain client specifics as changes are identified or warranted i.e., compliance, growth, systems, process improvement.
· Recognizes when and how to escalate situations as appropriate
· Acquire all necessary authorizations to finalize processing.
· Validate and balance all transactions uploaded and manually added into payroll.
· Maintains professionalism in all customer, team and business partner interactions
· Maintains client confidentially and protects operations by keeping information confidential.
· Works with leadership to cross train staff to support coverage when needed.
· Meets all department, client and banking deadlines.
· Other duties as assigned
Job Types: Full-time, Regular / Permanent
Salary: ₹70,000.00 - ₹85,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 3 years (Preferred)
Speak with the employer
+91 8722036492
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